Frequently Asked Question – February 18, 2024
Frequently Asked Questions
What types of lehengas do you offer? DESIGNER LEHENGASJACKET LEHENGASDRAPE LEHENGASPRINTED LEHENGASSHIRT LEHENGASLEHENGA CHOLI What types of Indo-western do you offer? DRESS SETSJUMPSUIT SETSCO-ORD SETSDHOTI SKIRT SETSCROP TOP WITH SHARARA SETSSKIRT SETSGOWNCROP TOP WITH LEHENGA/SKIRT What types of Suits do you offer? ANARKALI SUITSSALWAR SUITSPLAZZO SUITSPANT SUITSDHOTI SUITSUNSTITCHED SUITSGHARARA SUITSPAJAMI SUITSSKIRT SUITSSHARARA SUITSPEPLUM SUITS What types of Saree do you offer? DRAPE SAREETRADITIONAL SAREELEHENGA SAREESHARARA SAREE What types of occassion outfit do you offer? Casual Wear Party Wear Festive Wear Sangeet Wear Jaggo Wear Holi Wedding / Bridal Wear Reception Wear Engagement Wear Haldi Wear Mehendi Wear Cocktail Wear Do you offer free shipping? Yes, we offer free shipping on all orders with a minimum purchase of CAD$200. Do you offer a 24-hour dispatch service? Yes, we do! Our 24-hour dispatch service ensures that your order is dispatched from our store the same day, so you receive the product in the next 2-3 business days. Please note that this service is applicable only on products that are in-stock and not applicable on custom-stitched outfits or alterations. Does Meena Bazaar Canada ship to multiple addresses? We do not deliver to multiple addresses for a single order. If you need items shipped to multiple addresses, we kindly ask you to place separate orders for each destination. This ensures a smoother delivery process for your items. Will I have to pay duties? There is NO duty for Canada, USA, Mexico, UK, Australia & India. For most countries: Customers do not pay duty, depending on their country's duty rules and purchase value. We recommend checking your country's duty rules for specific details related to your order. What is the process for refund & exchange? We offer 15 days Return & Exchange guaranteed. Please follow the below process: To return an item, send us an email at orders@meenabazaarcanada.com or call us. Share a photo showing the condition of the item with a detailed reason for refund or exchange. Our Return team and fitting experts will get in touch with you accordingly. A quality check is performed the day we receive the outfit back. If the outfit passes the quality check, we will issue an exchange or refund on the same source of payment. If you need any assistance, email us at orders@meenabazaarcanada.com. What if the delivered outfit doesn't fit me? We understand that finding the perfect fit is essential, and we're here to help you. If your delivered outfit doesn't fit, please email us at orders@meenabazaarcanada.com with your required size and an image of the outfit, placing a measuring tape on the incorrect size section. Our fitting expert team will promptly assist you with a solution. Additionally, we provide a 15-day return and exchange policy for all online purchases to ensure your satisfaction. Please note that the outfit's quality should not be compromised for the return or exchange process. For immediate assistance, you can also reach us at +1 (604)-544-4445. Your shopping experience with us is important, and we strive to make it as convenient and enjoyable as possible while maintaining the highest quality standards. How To Track The Order Once Shipped? You'll receive an email with the tracking details, you can check on the courier website and track the order with the tracking number. Your Sizing? To determine the right size for you, please refer to the size chart available on each product page or on our footer. The size chart provides measurements for bust, waist, and hip, which you can use to select your size. However, please note that sizes may vary across different silhouettes. If you have specific questions about the sizing of a particular product, you can contact us at info@meenabazaarcanada.com or call us, and our personal shopper will be happy to assist you. Do you offer customization on small items? Customization is available for products labeled "CUSTOM STITCHED" on our website. This means that the product can be made according to your size from scratch. If you're interested in customizing a specific item, look for the "CUSTOM STITCHED" option on the product page. Custom Stitched / Made to Order Standard and plus sizes? STANDARD SIZE: XS / 34 S / 36 M / 38 L / 40 XL / 42 XXL / 44) Most of our products are available in M / 38 sizes as standard. We provide a 0.5-inch margin from both sides of the outfit for your convenience. For example, if your bust size is 32, there will be an extra added margin. Please refer to our size guide below for a better understanding. STANDARD PLUS SIZES: 3XL / 46 4XL / 48 5XL / 50 6XL / 52 Please note we have quite limited outfits in plus sizing and there will be an additional 15% on each size increase. If it's not available, we would need to Made to order / Custom Stitched it on your special request. Custom Stitched / Made-to-Order ? We can custom fit the outfit to your size within certain ranges. Please note that there will be an additional 15% cost on the product price for customizations. Customization options depend on the product, as not all products can be customized. Only products that shows "CUSTOM STITCHED" option on the product page can be customize according your requirments. Please note that slight variations in size are possible due to fabric material. If you have any specific questions about sizing or customization options for a particular product, feel free to contact us for assistance. Do you carry plus sizes outfit? Yes, Meena Bazaar Canada offers plus sizes in select outfits. Please note we have limited outfits in plus sizing, and there may be an additional cost on the product price for special requests. If you're interested in plus sizes, we recommend checking the product descriptions or contacting customer support for more information on availability. You can also place the order as a CUSTOM STITCHED. Do you have tailors in-store for measurements? Yes, we do! We have tailors in-store at all our locations for your convenience. You can come in to provide your measurements. You can call us to set up an appointment with our tailor or email us at tailors@meenabazaarcanada.com How do I contact your customer service team? Contact Number: +1 (604)-544-4445 General Inquiries: info@meenabazaarcanada.com Order Inquiries: orders@meenabazaarcanada.com Store Locations? BRITISH COLUMBIA, CANADA Flagship Store | Payal Business Centre Unit #375 - 8148 128 Street, Surrey, BC V3W 1R1 Little Indian Plaza Unit #103 - 8028 128st Little Indian Plaza, Surrey, BC V3W 4E9 ALBERTA, CANADA Cityscape Landing Plaza Unit 3160,3170 - 4310 104 Ave NorthEast, Calgary, AB T3N 1W5 Virtual & In-Person Appointment You can book a virtual appointment or an in-person bridal appointment through the following link: https://calendly.com/meenabazaar_canada/shop_via_video_call_website Please feel free to contact us at any time with your questions, concerns, or orders. 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