Privacy policy

Last Updated: May 28, 2025

At Meena Bazaar Canada, your privacy isn't just important to us—it's fundamental to how we do business. This policy explains in clear, simple terms how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

Quick Summary

What We Do:

  • Collect only information needed to serve you better
  • Use it to process orders, improve our website, and provide support
  • Keep it secure and never sell it to others
  • Respect your rights and choices

What We Don't Do:

  • Collect unnecessary personal information
  • Share your data for others' marketing purposes
  • Keep your information longer than needed
  • Make it difficult for you to control your privacy

Legal Compliance

This policy complies with privacy laws in Canada and internationally, including:

  • PIPEDA (Personal Information Protection and Electronic Documents Act)
  • Provincial privacy laws (BC, Alberta, Quebec Law 25)
  • CASL (Canada's Anti-Spam Legislation)
  • GDPR (for European customers)
  • CCPA (for California customers)

1. Information We Collect

When You Shop With Us

Contact & Order Information:

  • Name, email, phone number
  • Billing and shipping addresses
  • Payment details (processed securely by our payment partners)

Account Information:

  • Username, password, security questions
  • Shopping preferences and saved items
  • Order history and loyalty points

When You Browse Our Website

Technical Information:

  • Device type, browser, IP address
  • Pages you visit and time spent
  • Shopping cart activity

Purpose: To ensure our website works properly and provide a smooth shopping experience.

When You Contact Us

Support Information:

  • Your questions, comments, and our responses
  • Communication preferences

How We Collect This: Through forms you fill out, cookies on our website, and direct communication with our team.

2. How We Use Your Information

Order Processing & Customer Service

  • Process and fulfill your orders
  • Arrange shipping and handle returns
  • Provide customer support
  • Send order confirmations and shipping updates
  • Manage your account and preferences

Website Improvement

  • Analyze how our website is used
  • Fix technical issues and improve performance
  • Enhance your shopping experience
  • Prevent fraud and maintain security

Communication (With Your Permission)

  • Send promotional emails (only if you opt in)
  • Share updates about new products or sales
  • Respond to your inquiries

Important: We don't send unsolicited marketing emails. You control what communications you receive.

3. Cookies and Tracking

We use cookies to:

  • Remember your shopping cart items
  • Keep you logged into your account
  • Understand how our website is used
  • Improve website performance

Your Control: You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Third-Party Services: We use Shopify to power our online store, which may use additional cookies as described in Shopify's cookie policy.

4. How We Share Information

Service Partners (Only What's Necessary)

Shopify: Our e-commerce platform for order processing Payment Processors: For secure payment handling Shipping Companies: For delivery (shipping details only) Customer Support Tools: To provide better service Analytics Services: To understand website usage (anonymized data)

Legal Requirements

We may share information when required by:

  • Valid legal orders or subpoenas
  • Law enforcement investigations
  • Protection of our rights or others' safety

What We Never Do: Sell, rent, or trade your information to marketers or data brokers.

5. International Customers

Data Processing: Your information may be processed in Canada where our servers are located.

European Customers: We comply with GDPR and use appropriate safeguards for data transfers.

International Transfers: When necessary, we use standard contractual clauses or other approved mechanisms to protect your data.

6. How Long We Keep Your Information

Order Records: Up to 6 years (required by Canadian tax law) Account Information: Until you close your account or request deletion Customer Service Records: 2 years after last contact Website Analytics: 2 years maximum, then anonymized or deleted Marketing Lists: Until you unsubscribe

We regularly review and delete information we no longer need.

7. Your Privacy Rights

Access Your Information

Request a copy of personal information we have about you, including how we use it.

Correct Inaccuracies

Ask us to update or fix incorrect information in your account or records.

Delete Your Information

Request deletion of your personal information (subject to legal requirements).

Data Portability

Get your information in a format you can transfer to another service.

Restrict Processing

Ask us to limit how we use your information in certain situations.

Withdraw Consent

Opt out of marketing communications or other consent-based processing.

Object to Processing

Challenge our use of your information based on legitimate interests.

How to Exercise Your Rights: Email us at info@meenabazaarcanada.com or use the contact information below.

8. Marketing Communications

Email Marketing: We only send promotional emails to customers who opt in. Every email includes an easy unsubscribe option.

Text Messages: We don't send promotional texts unless you specifically request them.

Transactional Emails: We'll always send important messages about your orders, account, and customer service inquiries.

CASL Compliance: All our communications follow Canada's Anti-Spam Law.

9. Children's Privacy

Our website and services are not intended for children under 16. We don't knowingly collect information from children. If we learn that we have collected a child's information, we'll delete it promptly.

Parents: If you believe your child has provided us with personal information, please contact us immediately.

10. Security Measures

We protect your information through:

  • Encryption: All sensitive data is encrypted in transit and storage
  • Access Controls: Limited access to authorized personnel only
  • Regular Updates: Ongoing security improvements and monitoring
  • Secure Partners: We work only with trusted, security-compliant service providers

Your Part: Keep your account password secure and don't share login details.

11. Third-Party Links

Our website may link to other sites not controlled by us. We're not responsible for their privacy practices. Please review their privacy policies before sharing personal information.

Social Media: Information you share on social platforms connected to our site may be visible to other users according to those platforms' rules.

12. Changes to This Policy

We may update this policy to reflect:

  • Changes in privacy laws
  • New website features or services
  • Improvements to our privacy practices

Notification: We'll post updates here with a new "Last Updated" date. For significant changes, we may email registered customers.

13. Contact Us & Complaints

Questions or Requests

Email: info@meenabazaarcanada.com
Phone: Available during business hours

Mail:
Meena Bazaar Canada
Unit #3166, 4310 104 Avenue Northeast
Calgary, AB T3J 1W5
Canada

Your Privacy Matters

At Meena Bazaar Canada, we believe privacy is a right, not a privilege. We're committed to being transparent about our practices and giving you control over your information.

Questions? We're here to help. Reach out anytime at info@meenabazaarcanada.com.

This policy is effective immediately and applies to all information collected on or after May 28, 2025. We are the data controller for your personal information under applicable privacy laws.